Welcome to Computer Seva. By using our services, you agree to comply with the following terms and conditions governing payment processing, refunds, and the use of our payment gateway:
Payment Gateway Policies:
- Secure Processing
- All transactions are processed using secure and encrypted protocols to ensure the safety of your financial information.
- Compliance with industry standards and regulations, such as PCI DSS, to protect against fraud and data breaches.
- Prompt Authorization
- Transactions are promptly processed upon payment authorization to ensure timely fulfillment of orders.
- Immediate confirmation is provided once the transaction is successfully processed.
- Payment Methods
- Accept multiple payment methods, including credit/debit cards, digital wallets, and bank transfers.
- Regularly update and maintain payment gateway integrations to support a variety of payment options.
- Transaction Fees
- Transaction fees, if applicable, are clearly communicated to customers prior to payment.
- Transaction Confirmation
- Customers receive an email confirmation with transaction details immediately after payment is authorized.
- Order details, including product/service information and estimated delivery time, are included in the confirmation.
- Customer Support
- Dedicated customer support team available to assist with any transaction-related inquiries or issues.
- Support available via multiple channels, including phone, email, and live chat.
- Fraud Prevention
- Implement advanced fraud detection systems to identify and prevent fraudulent transactions.
- Regular monitoring and review of transactions to detect suspicious activity.
- Dispute Resolution
- Fair and transparent process for resolving transaction disputes.
- Collaboration with payment processors and financial institutions to investigate and resolve issues.
- Service Fees
- Clear disclosure of any service fees associated with transactions.
- No hidden charges; all costs are communicated upfront.
- Compliance
- Ensure all transaction processing activities comply with relevant local and international laws and regulations.
- Regular audits and assessments to maintain compliance and security standards.
Refund Policy
At Computer Seva, we are committed to providing quality services and ensuring customer satisfaction. Our refund policy is designed to be fair and transparent, following these guidelines:
- Refund Process: Refunds will only be processed upon verification of a genuine reason provided by the client or customer to Computer Seva.
- Provide detailed information and evidence supporting the reason for the refund request.
- Contact our customer service team to initiate the refund request and discuss the issue.
- Withdrawal before Project Commencement: If a client or customer wishes to withdraw from a project before work commences, any security deposit or advanced payment made will be refunded following this procedure:
- The client or customer must submit a written request for withdrawal.
- Computer Seva will review the request and determine eligibility for a refund based on the terms agreed upon in the initial contract or agreement.
- Refunds will be processed within 14 working days from the date of approval of the withdrawal request.
- Refund Deductions: Refunds, when approved, will be made after deducting all costs incurred by Computer Seva on the project up to the point of refund initiation. These deductions will be transparently communicated to the client or customer.
- No Refunds after Project Completion: Once a project is completed and delivered to the client or customer, no request for a refund will be considered under any circumstances. Completion of the project signifies acceptance of the services provided.
- Right to Reject Requests: Computer Seva reserves the right to reject refund requests if illegal activities or fraudulent behaviour are suspected. Such cases will be handled in accordance with applicable laws and regulations.
- Exclusions: Refunds will not be granted if:
- The reason provided does not meet our criteria for a genuine refund.
- A project or work has been put on hold by mutual agreement between Computer Seva and the client or customer.
Privacy Policy
At Computer Seva, we prioritize the security and confidentiality of your information. We adhere to all applicable data protection laws to ensure your personal data is handled responsibly. Your information is used solely for transactional purposes and to enhance our services with your explicit consent. We do not share your personal information with third parties unless required by law or with your consent. Our security measures are designed to protect your data from unauthorized access or disclosure. We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Updates to this policy may occur to reflect changes in our practices; please review it periodically. If you have any questions or concerns about your privacy rights or our Privacy Policy, please contact us at connect.cseva@gmail.com.
Terms of Service
By using our services at Computer Seva, you agree to abide by our Terms of Service governing payment processing, refunds, and gateway use. These terms outline the rules and procedures for transactions, refund requests, and the use of payment gateways. For details, please refer to our full Terms of Service document or contact us at connect.cseva@gmail.com for assistance.
